EXPERIENCE
An insight-driven designer with years of experience advising clients, collaborating, learning and guiding through growth, complex change and product innovation while balancing business goals and user needs throughout customer journeys.
I thrive in technical and multidisciplinary environments through action oriented curiosity, I grasp and translate challenges to create constructive dialogue, alignment, and strategic steps towards desirable and measurable change.
NUMADIC, Consulting
VERVINT, Consulting
FEB. 2022 - MAR. 2024
SLALOM, Consulting
APR. 2021 - FEB. 2022
Designing EST. 2017
_Process optimization, cross-functional alignment and data-supported strategic planning.
_Support large-cale product development and product design, digital transformation, including ERP implementation and adoption through user advocacy research, framework creation, user testing and training.
_Discovery, journey mapping, omni-channel design and user informed strategy.
_Outcome based human-centered and design thinking workshop facilitation, in-person and remote live-streamed.
_Partnered with Fortune 500 companies, including grocers, OEMs, and multi-university networks, consistently collaborating with C-Suite management and delivering for clients with $5M+ in revenue.
_Produced research based service blueprints, journey maps, ecosystem maps, personas, and design concepts to support strategies and share insights.
_Designed innovative methodologies for ERP software selection, balancing flexibility, scalability, manufacturing solution capabilities, and client needs to ensure success.
_Developed and documented design methods in technical problem-solving to expedite and drive best practices that continue to drive measurable value across industries.
_Delivered fast-turnaround solutions for high-impact client engagements, directly reporting to C-suite executives and aligning priorities with cross-functional stakeholders to expedite development.
_Led CX and journey mapping projects from discovery to execution, paving the way for others by creating scalable processes and impactful training materials as well as reusable design tools.
_Used discovery, journey mapping, and service design to craft human-centered experiences for internal employees and customers that connect business goals with needs and supported foundations for machine learning and AI-facilitated journey orchestration.
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